By Dr. Will Henson
Probably the most important element in managing challenging behavior is…you! That’s right. Setting theory, and models and everything else aside the most important element in any interaction involving challenging behavior is the attitude and emotional tone set by the educator. If you can stay of the battle, keep calm and maintain a helpful stance you are going to go a long way towards being effective. Educators that get caught up in the conflict can often think they are providing important feedback when their tone and other non-verbal behaviors are escalating the situation. Remember that your communication during a behavior incident is critical. Remember the mantra: Calm, Centered and Confident when addressing behavior.
What are some other mantras you use when managing challenging behavior?